Privacy & Data ProtectionOfficial Policy.

1. Data We Collect

We collect personal data that you voluntarily provide when you subscribe to our IPTV service, request information about our products or services, or contact us. The personal data we collect may include the following:

• Contact information: Your email address or WhatsApp contact, which we use for account creation and service activation.
• Payment data: Information required to process a purchase securely. Payment details are encrypted and handled by authorized payment processors.
• Device and connection information: When accessing our service, technical connection data such as device type and operating system may be logged to maintain stream stability and prevent unauthorized sharing.

2. How We Use Your Data

We use the information we collect to:

• Provide and manage your account, including keeping your subscription active.
• Process transactions and deliver your login credentials instantly.
• Send administrative notices, server status updates, and policy updates.
• Protect our services by preventing unauthorized account access and maintaining DDoS defense.

3. Legal Bases for Processing

We process your personal information using one or more of the following legal bases:

• Consent: You have given us clear permission to use your personal information for account delivery.
• Legitimate interests: Processing is necessary for legitimate business purposes, such as service reliability and fraud prevention.
• Performance of a contract: Processing is necessary to deliver the subscription services agreed upon.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by legal or tax obligations.

5. Cookies & Tracking Technologies

We use only minimal, essential functional cookies necessary for website navigation and basic session management. We do not use intrusive cross-site ad trackers.

6. Third-Party Services

We may share necessary data with trusted service providers strictly to perform essential platform operations:

• Payment gateways that process transactions with end-to-end encryption.
• Anonymized analytics tools to monitor website performance and server uptime.

7. Data Security

We implement modern encryption and security protocols to safeguard your account details. However, please ensure you also safeguard your device credentials.

8. Your Data Protection Rights

Subject to applicable privacy regulations, you may have the right to:

• Access and request details of your stored personal information.
• Request correction of inaccurate or outdated information.
• Request erasure of your contact details upon subscription cancellation.

To exercise any of these rights, please contact our support team.

9. Children's Privacy

Our services are intended for adult subscribers (18+). We do not knowingly collect personal data from minors.

10. Contact Us

If you would like to discuss this policy or our data practices, please contact our support team or email support@twitiptv.live.